In 2009 the business had grown to a point where the directors wanted to shift things up a gear. They were looking for a pro-active, supportive and approachable accountancy firm that would provide robust, reliable accountancy advice.
Their incumbent accountant provided a detached (and often uncooperative) service, so the directors were keen to make a rapid change. Their bank manager recommended Nicky Larkin of Goringe Accountants and — after they’d grilled her in an initial meeting — a strong relationship soon formed.
We instantly liked Nicky.
She explains things clearly and she’s incredibly knowledgeable.
We see her not only as a trusted advisor — using her business acumen to be candid about when we should and shouldn’t do something — but also as an extension to our team.
Essentially Nicky allows us get on with running our business, so we can sleep at night knowing we’re not going to get caught out by the tax man.
We see Nicky for quarterly business review meetings. In between times, if we have a tax or accounting issue, we just call her up. We know that she or a member of her team will respond.
Indeed, it’s this responsiveness that’s so attractive to the Expandasign UK team. As they and Goringe Accountants have grown, their teams have grown, too.
Nicky has indoctrinated her team into the Goringe way of doing things.
Day-to-day queries are handled quickly and efficiently by Elliot and Nicky’s always on hand for business reviews and strategic advice.
A really simple example of Nicky’s hands-on approach is when she trained our bookkeeper to use the fixed assets module on Sage. Lots of firms don’t bother to have face-to-face meetings, but with Nicky here so often, she picks up on potential improvements. That small change has saved a couple of man-days per year. It all adds up.